Terms and Conditions

1. The agreement

Tulbelt is operated by Spectras, a sole trader based in Melbourne, Victoria ([CONFIRM WITH VAMSI: ABN]). By creating an account or using Tulbelt you agree to these terms and to our Privacy Policy. If you use Tulbelt for a business, you confirm you are entitled to agree on its behalf.

2. What Tulbelt is

Leads is an inbox for enquiries, with statuses, notes, a timeline and alerts on your phone, fed by an enquiry form you drop into a website you already have. Website + Leads adds a website we host for you, with an editor, a free Tulbelt address and the option to connect your own domain. Add-ons extend either plan.

Current prices, inclusions and limits are published on tulbelt.com.au and form part of these terms. We improve the service continually and may change or retire features; when a change is significant we will give reasonable notice.

3. Your account and team

• Keep your details accurate, in particular the email address and mobile number we use to reach you.
• You sign in with a code sent to your email. Anyone with access to that email account can sign in as you, so keep it secure.
• Every plan includes 1 user. Add a seat for each extra person who needs the app. You are responsible for what the people you invite do in your account.

4. Fees

• Prices are in Australian dollars. GST is added where applicable.
• Monthly plans have no contract. Cancel any time and the plan runs to the end of the month already paid.
• Yearly plans are paid upfront for 12 months. Cancel early and the months used are charged at the monthly rate, with the rest refunded.
• Every plan includes 1 user. Extra users are A$25 a month each, added or removed any time and charged pro rata.
• Add-ons marked Coming aren't on sale yet and their prices may change before launch.
• Fees are billed in advance through Stripe to the card on file.
• If a payment fails we retry and email you. Access to the app pauses while an invoice is overdue and resumes once it is paid.
• The done-for-you setup fee is payable before work starts and is not refundable once work has begun.
• We may change prices with at least 30 days' notice by email. Changes apply from your next billing period.

5. Cancelling and closing

Cancel any time from Settings, Billing, or by emailing hello@tulbelt.com.au. A monthly plan runs to the end of the month already paid; a yearly plan is handled as described under Fees. We may suspend or close an account that breaks these terms, publishes unlawful or misleading content, or stays unpaid for 30 days. [CONFIRM WITH VAMSI: 30 days]

After an account closes you can ask for an export of your leads and website content for 30 days. After that the data is deleted as described in the Privacy Policy.

6. Your content and your website

• You own the words, photos and other content you add. You give us the licence we need to host, display and transmit it in order to run the service.
• You confirm you have the right to use everything you publish, including photos, logos and testimonials, and that your content is true and lawful, including any licensing or qualification claims.
• We may take down content that breaks the law or these terms, and will tell you when we do.
• Your free address on sites.tulbelt.com.au belongs to Tulbelt and is yours to use while your account is active. Domains you connect are registered and paid for by you; you manage the DNS using the records we show you.

7. Your customers' information

Enquiries belong to your business. You decide how to use them and you must follow the Privacy Act 1988 and the Spam Act 2003, including getting consent before sending marketing texts or emails. We process enquiries on your behalf as described in our Privacy Policy.

8. Fair use

The limits for each plan are listed under pricing on tulbelt.com.au. They keep the service fast and free of spam for everyone. We may throttle or pause use that goes well beyond them or that harms the service, and we will tell you when we do.

9. Availability and support

We make reasonable efforts to keep Tulbelt available and will give notice of planned maintenance where we can. Support is by email on business days. We do not guarantee uptime, and we do not guarantee that your website or inbox will produce enquiries or jobs.

10. Liability

The Australian Consumer Law gives you guarantees that cannot be excluded, and nothing in these terms limits them. Otherwise, to the extent the law allows, our total liability for anything arising from the service is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential loss such as lost jobs, revenue or data.

You indemnify us against claims that arise from your content or from how you use your customers' information.

11. Changes to these terms

We will post changes here with a new date and email account holders at least 30 days before a significant change takes effect. Continuing to use Tulbelt after that date means you accept the new terms.

12. Law and contact

These terms are governed by the laws of Victoria, Australia, and its courts have jurisdiction. Contact us at hello@tulbelt.com.au.